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Tuesday, April 07, 2009

Tech Tuesday: N96 – Look and feel

In this, the first of a series of posts on my shiny new N96, I’ll look at the basics: what comes with it in the box, and the device’s look and feel. I’ve decided not to take and include photos of the phone as these can be found in abundance elsewhere, such as on GSMArena’s N96 gallery. In future posts, when looking at software aspects, I’ll include screenshots as needed.

What’s in the box

Nokia’s doing really well on the environmental front (according to Greenpeace, they’re the mobile phone manufacturer you should be buying from), but they still have a little way to go on their packaging. There was a hell of a lot less plastic than you’d find in, say, any Microsoft box, but the box itself is way larger than necessary.

Besides the phone itself, documentation and obligatory Nokia PC Suite CD, the package includes an impressive array of accessories. The included charger is identical to the N95’s and is accompanied by a car cigarette light charger which is an unusual and welcome addition. A USB cable (micro-USB, unlike the N95’s mini-USB) is included for direct PC connection. On the media side, the expected earplugs are surprisingly comfortable and are complemented by a wired playback control and microphone that can be used with any standard headphones, if preferred. Finally the TV-Out adapter allows the phone to be connected to most TVs.

The phone also comes with a year’s local navigation license, the film Transformers (which included a scene in which a Nokia phone transformed into a nasty little metallic critter-some cross marketing methinks?) and a copy of Tetris for the N-Gage platform. These extras do a great job of showing off the phone’s features out of the box, though something a bit higher-tech than Tetris may have been a better choice.

Look and feel

The N96 has received criticism in some reviews for it’s look, with those reviewers preferring the lines and metallic buttons of the N95 models. I for one found the N95’s visual design was one of it’s worse aspects, and I consider the new look a major improvement. It’s quite obvious that the N96’s design is heavily influenced by (if not directly copied from) the N81’s, but I see no problem with this. The clean lines, curved edges and glossy finish look great.

When closed, the N96 has a smooth, uncomplicated look, with the 2.8” screen taking up the majority of it’s glossy black face. The phone call speaker and tiny secondary camera can be found above the screen. With the exception of the silver navigation ring and shortcut button, most of the face buttons are flush with the surface and when in power save mode the four media controls on the face are unlit. These flush buttons certainly look good, but are impossible to use by touch alone, since they completely lack any kind of tactile separation. Unlike the N95, accidentally pressing one of the face buttons while using the navigation pad is unlikely, which is a blessing. The choice to “frame” the phone in a more metallic finish not only sets it apart from the many all-black devices out there, but looks as if it will protect those areas most prone to damage from highly visible scratches.

The top of the device sports the (flush) power button, headphone port, keylock slide and the left stereo speaker (which curves around the corner of the phone). The bottom holds the power and micro-usb ports, the right speaker and a lanyard loop. The left edge has a small flush flap covering the MMC slot. The camera button and volume/zoom buttons are on the right edge next to the left and right speakers respectively. Again, the choice to set all buttons flush with the phone’s surface make them far more difficult to use than is necessary. The camera button in particular is a pain, since it’s necessary to partially press the button to autofocus and then press it all the way to take the picture. The lack of covers on all ports other than the MMC slot is a pity as well, since these can get clogged with dust, affecting their use.

When the main slide is open, the keypad is shown to be another exercise in flush design. The keypad keys consist of four solid horizontal strips of plastic, with three keys on each. Other than slight ridges around the central “5” button, there is nothing to really differentiate the keys, and as a result these keys are also difficult to use by sight alone. This is definitely an area where form should have given way to function, as individual, ridged keys would have been far better.

One of the N95’s unique features was it’s secondary slide, which exposed media control buttons at the top of the device. These keys make a reappearance in the N96, but seem a little redundant with the inclusion of face media buttons (which dim when the top slide is opened). One great innovation in the N96 is that these keys double as game keys, and when an N-Gage game is started the play control symbols disappear and are replaced with circles highlighting their use in games. These are really useful, as using the navigation keys and pressing action keys with the same hand when playing games in landscape mode has always been challenging. It would be fantastic to see Nokia release an application to control mapping of these keys for non-N-Gage games as well.

Finally, the back of the device sports the primary camera lens, dual led flash and Nokia logo on a pattern of curved silver lines with a black background. Unlike the original N95 there is no retractable lens cover, however the lens is protected against dust and grit by a clear plastic cover. There is a small hinged kickstand which frames the camera lens for propping the phone up on it’s side on a surface. This addition is quite useful for keeping an eye on the screen in standby while on your desk, and of course for watching videos, though I am somewhat concerned that it may not last long. The clips on my N95’s small batter cover had a tendency to break, and a completely different (and hopefully much sturdier) approach has been taken with the N96, with the cover now taking up the whole back of the phone.

In summary, the N96 package offers an impressive array of accessories and some decent bundled software extras. It looks great, but as far as controls are concerned the emphasis on trying to keep everything smooth and flush has definitely had a negative impact on the usability of the phone’s buttons.

Next week I’ll move away from the common-review-fodder and put the N96 through it’s paces in the media arena. I’ll look at the media basics and see how it handles some more obscure stuff as well.

Tuesday, March 31, 2009

Tech Tuesday: Nokia Cares

I've actually lost count of how many weeks it's been since I promised reviews of my new 'toy' (I think it was 3). The good news is, I can finally start fiddling with it to start blogging. It's a new Nokia N96, which I managed to wrangle from a certain 'smart mofo with tats' who is involved with the device's marketing locally. So let's consider this my 'full disclosure' clause, I have the phone for the purposes of marketing it-of course the fact that I needed an upgrade anyway with my N95's backlight giving in meant the timing was perfect. I did make 100% sure that I'm not 'censored' in any way, so they obviously have a bit of faith in the product.
The reason for the delay in actually getting to it (and here's where I'm sure Nokia wishes there had been some kind of censorship) is that the first thing I did with the phone -hook it up to a PC and update it to the newest firmware- bricked it. Luckily there's a Nokia Care Centre across the road from our offices, so dropping it off there to get sorted out was no problem, unfortunately it did take almost three weeks for the handset to work it's way up the Nokia Care food chain to someone that realized it was completely fried and issued a replacement handset. I got that replacement today. I can't say the Nokia Care experience was at all pleasant, with the care center only starting to keep me in the loop when I payed them another visit and politely kakked them out for lousy customer service.
One positive aspect is that I discovered Nokia Care points recycle mobile phones, and I mean any kind-not just Nokias. So next time you're looking at that tangled mess of old chargers and broken phones in your desk drawer, throw it all in a bag and drop it off at your nearest Nokia Care center.

I wish I could pass on some gem of wisdom about being careful when updating firmware, but the truth is I did absolutely nothing out of the ordinary. I connected a brand new, fully charged phone with minimal settings adjustments to my PC via USB and accepted the update prompt when Nokia’s PC suite informed me new software was available. I shudder to think how many people’s phones may have been bricked this way.

Next week I’ll finally have a real article on the phone, probably focusing on first impressions and ergonomics. See you then :)

Tuesday, March 10, 2009

Nothing for today

The “Toy” I mentioned last week is not yet in my hands (I should have it this evening), so as a blog topic that pretty much fell through. Aside from that we dealt with a really rough tragedy in the family last week and over the weekend, so blogging was really the last thing on my mind. Next week I promise a proper Tech Tuesday post.

Tuesday, March 03, 2009

Ubuntu Desktop part 3: Hardware support and development

I’m going to make this my last post on Ubuntu on the desktop (read the previous ones here and here), as I’ll soon be getting a new ‘toy’ that I’ll be putting through it’s paces and blogging about. I’ll also be trying to keep future tech related posts to Tuesday, henceforth to be known as (drumroll..)  Tech Tuesday.

In this post I’ll discuss my experiences with Ubuntu’s hardware support, and touch on using it as a dev platform.

Hardware ups and downs

As mentioned in my first post, my home machine is a P4 notebook with 1Gig ram and an ATi 9700 mobility video card. It’s a Mecer branded machine which I’m assuming uses fairly standard components. With no built in WiFi, Bluetooth, Webcam or any such gadgets, Ubuntu really didn’t have much to deal with.

What it did have (and continues to have) problems with is my video card. Strangely enough when I tried an older Ubuntu version (6.x) on it many moons ago, I seem to remember the hardware acceleration working fine. Somewhere along the development path to 8.4 something went terribly wrong though. I have done a lot of research and fiddling, and what it seems to come down to is that ATi (now part of AMD) has not kept up with it’s Linux drivers and there are a large number of unhappy owners of older mobile ATi graphics cards who run into compatibility issues on Ubuntu. AMD have promised that updated drivers will be available soon, but for now I am without video acceleration in Ubuntu. 

On the other side of the coin is Ubuntu’s incredible printer support. I have wasted many hours getting a wide assortment of printers to play nicely in both home and business contexts, and I would have loved Ubuntu’s awesome printer support in those situations. We have a fairly obscure Brother printer/fax/scanner combo hooked up to our ADSL router and accessed by our PCs over the LAN. Setting this up in Windows XP is fairly tedious (though admittedly much easier in Vista) and Ubuntu detected everything pretty much automatically. No messing with driver downloads or custom ports, everything just worked.

Other than the video card issue I would have to say Ubuntu has hardware compatibility and ease of setup nailed.

Ubuntu as a development OS

I’m working on a web development project at home at the moment (sorry, no details just yet) using PHP and MySQL, and it’s the first such project I have done. I’ve been using the excellent XAMPP package to run my web and database servers, and NetBeans 6.5 for coding and debugging. Like much of the software I’ve ended up using in Ubuntu, getting it all set up was definitely not as simple as it could (or should) have been, with a number of strange issues between XAMPP’s MySQL server and the settings expected by the default tools. As with the video card issue, this is a third party problem, not so much a Linux problem, but it does illustrate that there seems to be a serious lack of consistency in the way things are done from developer to developer when implementing software. This can be an absolute nightmare for users.

That said, now that my environment is up and running, it’s a pleasure to develop in, with NetBeans running significantly faster in Ubuntu than it ever did (on the same hardware) in Windows XP. I could honestly recommend the Ubuntu/XAMPP/Netbeans combo to those who want to fiddle with web development at home.

 

That’s it for my musings on Ubuntu. Next week I’ll introduce my new toy :)

 

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